Emergency Services

We do not offer “on-call” or emergency services.  In the event you have a medical emergency, or psychiatric mental health crisis, or you are feeling suicidal, homicidal, or having thoughts of self harm, call 911, report to the nearest emergency department, or contact one of the following agencies:

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National Suicide Prevention Lifeline  1-800-273-8255

 

SAMHSA Crisis Counselor

You may call or text, 24 hours a day, 365 days a year. 

 1-800-985-5990 (TTY: 1-800-846-8517) or text TalkWithUs to 66746 to reach a crisis counselor.

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No Show / Cancellations

Recognizing that everyone’s time is valuable and appointment times are limited, we ask that you arrive on time for your appointments, and provide a 48 (forty eight) hour notice if you are unable to keep your appointment.  In the event that you miss your appointment, or do not provide 48 hours notice, you will be charged an administrative fee.  The fee is expected to be paid and a follow up appointment scheduled prior to any medication refills.

 

 

Refills

We request that you provide a two business day (48 hour) notice for any refill. 

The only acceptable method to request a refill is by phone. Electronic pharmacy generated refill requests will not be honored.

If your pharmacy requests a prior-authorization please inform this office immediately, as this will increase the time required to process your refill.  Medications lost or stolen will not be refilled until the next scheduled refill date.  Medications will not be refilled after hours, on weekends, or major holidays.

 

 

 

Inclement Weather / Closings

If you have a scheduled appointment during adverse weather conditions, please call ahead to verify if the office will be open.  If the office is closed due to inclement weather, your visit will commence as scheduled via tele-health. 

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